Returns & Refunds Policy

At Timber Luxeshop, customer satisfaction is important to us. We strive to provide high-quality leather products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned with original packaging and tags
• Proof of purchase or order confirmation must be provided

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by customer misuse
• Customized or personalized items
• Clearance or final sale items

Return Process

To start a return request, please contact us within 7 days of delivery at:

Email: [email protected]

Please include:

• Your full name
• Order number
• Reason for return
• Photos of the product if applicable

Our support team will respond within 24 to 72 business hours with return instructions.

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5 to 10 business days after inspection
• Refunds may be issued through a mutually agreed method since we operate with Cash on Delivery (COD) only

Shipping charges are non-refundable unless the item received was defective or incorrect.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email: [email protected]

Include clear photos of the issue so we can review and resolve it as quickly as possible.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchange requests must be made within 7 days of receiving the product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

We recommend using a trackable shipping service, as Timber Luxeshop is not responsible for lost return packages.

Order Cancellation

Orders may be canceled within 12 hours of placement by contacting our support team. Once an order has been processed or shipped, it cannot be canceled.

Worldwide Service

Timber Luxeshop operates worldwide. Delivery and return shipping times may vary depending on your location.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: [email protected]